FAQ

Custom Orders Process:

When you submit a custom order, we’ll review the requested due date and do our best to accommodate it. We will notify you via email to confirm whether we can meet that timeline

1. Submit Custom Order Request
Start by filling out our custom order form here: Custom Orders Form.

2. Approval & Quote
Within 1-2 business days, you’ll receive an email with your quote and order details for review.

3. Mock-up Creation
Once you approve the quote and complete the payment, we will send a design mock-up of your custom order.

  • Timeline: 2-3 business days for standard orders.

4. Final Approval & Production
After you approve the mock-up, your custom item will move into production.

  • Timeline: 2-4 business days for production (Depending on how large the order).

5. Shipping or Pick-Up
Once production is complete, we will ship your order the next day. If you’re local, you can opt for an in-store pick-up.

Rush Orders:

Need your custom order faster? Our rush service will ensure a quicker turnaround.

1. Submit Custom Order Request
Complete the form here: Custom Orders Form.

2. Approval & Quote
You’ll receive your quote and order approval email in less than 24 hours.

3. Mock-up Creation
After approval and payment, we’ll send your mock-up within 1 business day.

4. Final Approval & Production
Upon final approval, production will take 1 business day.

5. Shipping or Pick-Up
Your item will be shipped the same day or next day after production. We will use priority or express shipping. If you’re local, you can pick it up in-store.

Need It Even Sooner?
If your order is extremely urgent and needed sooner than our rush timeline, please email us with your requested due date. We are happy to work with your timeline and make it happen!

Refunds & Exchanges

Custom Orders:

  • Refunds & Returns: No refunds or returns on custom orders.
  • Issues with Your Order: If you experience any issues with your custom order, let us know, and we will do our best to resolve the problem and make it right.

Non-Custom Orders & Regular Merchandise:

  • Refunds & Returns: We do not offer refunds or returns for regular merchandise.
  • Exchanges: Exchanges are allowed within 14 days of receiving your item.
    • Items must be unused, with tags attached (if applicable), and in their original condition.
    • To start an exchange, contact us at support@goldenworkwear.com with your order number and details.

Out of Stock Items

If an item becomes unavailable or goes out of stock after your order is placed, we will notify you by email as soon as possible.

You will have the option to:

  • Wait for the item to be restocked (estimated restock time: approximately 1 week), or
  • Receive a full refund for the unavailable item.

If your order contains multiple items, available items may still be processed separately depending on the order.

We will not proceed with substitutions unless approved by you.

Product Availability

If you do not see a specific size, color, or item listed on our website, it may still be available.

We can often provide additional sizes, colors, and styles upon request.

To check availability, please contact us with:
• Item name or style
• Desired size(s)
• Preferred color(s)

Our team will review availability and provide options.

Requesting Additional Photos or Videos

We understand that seeing a product in more detail can help with your purchase decision.

If you would like additional photos or a video of any item, we’re happy to provide it.

You can contact us through:
• Email: support@goldenworkwear.com
• Contact page
• Instagram (@goldenworkwear.ca)

We will send you a video or additional images of the item so you can get a better look before purchasing.